Fast, reliable and easy are three words we at AW Seattle hear constantly, others are seamless, flawless, convenient and impressive. Yes we hear these terms in regards to our actual service but what we want to talk about today is our online reservation and confirmation process. Our entire network, including our booking process, has been streamlined and built specifically for customer convenience. You can book a transfer within 24 hours without even picking up the phone. We also send automatic receipts and confirmations as soon as the ride is entered. Finally we send text message alerts the moment a client is picked up or to indicate to the client that we have arrived and are waiting.
With our reserve now feature you can create a profile and book rides for the very next day, no phone call needed. Of course if you need something a bit sooner then that please give us a call, we can usually arrange a pickup within about 15 minutes. We also offer fully customizable invoicing and trip confirmations, this way you can see exactly what we see the moment you enter or request a pick up. This feature, as well as a few others, was implemented in an effort to extend peace of mind to our clients and customers.
One of our most impressive features, and the one commented on most often, is our ability to send customer care alerts. These are messages usually sent for one of two reasons, the first is to let a customer know that we have arrived on location and are waiting for you. This lets the customer know that we are there for them and they don’t have to stress or worry about finding their car when they are exiting the terminal at the airport or just getting out of that business meeting. The second most commonly requested care alert is by the admin, or the secretary of a CEO or VIP, this is sent to the person who does that actual booking letting them know that we have picked up their client and that all is well, again all designed to maximize service and offer peace of mind.
This is only one small facet of our flawless service, but it is one that is very much appreciated. Peace of mind, reliability and expeditiousness are all things valued in any industry especially the transportation industry. Here at AW Seattle Town Car we guarantee our service and we offer a multitude of features that show you how serious we are about our guarantees.